The end of university.

I just finished college, and I needed to find my first real job in a hotel. I decided to apply in different cities to make sure I have a lot of choices. Today I received two calls from two hotels. One is in Quebec City and the other one is in Thetford Mines. I need to choose one of them and make sure I'll make the right choice for my career.

Choice 1 : Quebec City.

Choice 2 : Thetford Mines.

Quebec City.

I did my two weeks of probation at the front desk, and It went well! For the first time I am alone at the front desk and the hotel is busy tonight. But there is a problem. There is no lifeguard at the indoor pool and there's supposed to have one. I tried to call the company we are working with for them to look for someone to come. But no one is answering. I see all the kids running around the pool, and it's hard for me to watch and advertise them with all the people coming for their check-in. I'm thinking about giving a call to my boss or calling back the lifeguard company.

Choice 1 : Call my boss.

Choice 2 : Call the lifeguard company.

Thetford Mines.

I find my training very difficult because we're in the middle of the summer and the hotel is at is busiest. No one has the time to train me at the front desk. Some rooms are not ready, and it's 5 p.m. and people are screaming on my colleagues because they're mad. I ask them if they need help because I watched them, and I think I can do the guests check-in but no one is lets me help them. My colleague needed to go on the floors to go get clean towels for a guest, and I'm left alone down stairs. A client is enters and want to check-in. I'm supposed to watch today, but I feel ready to do the arrival. But I at the same time I'm telling myself that I should wait for my co-worker to come back.

Choice 1 : Wait for my colleague.

Choice 2 : Do the check-in.

Wait for my colleague.

The guest is very impatient, and he explained to me that he just did a 4-hour drive to get here. I tell him that I'm really sorry and that I am new here, and I need to wait for my colleague to make sure we do his check-in correctly. He starts to scream at me that he is very tired, and he doesn't want to wait, and that I'm incompetent at my job. I try to stay calm, but I'm boiling inside.

Choice 1 : Stay calm.

Choice 2 : Argue with him.

Do the check-in.

I don't want the guest to wait, so I start the check-in with him and hope my colleague will arrive soon. I make sure that the client his really staying for 2 nights and that his room is for 4 people. Everything is fine. I make him sign all the paper, and I give him the key to his room. My co-worker comes back, and I tell him I did a check-in. He is very proud of me, but tells me I forgot the most important part. I forgot to take the credit card number. He tells me that either I call the guest in their room for him to come back at the front desk or wait for him to come downstairs and tell him we forgot something at his check-in.

Choice 1 : Call him in his room.

Choice 2 : Wait for him to come downstairs.

Call my boss.

I don't know what to do, so I call my boss. She says if I tried to call the company, and I say that I did call them. She doesn't really know what to do. She tells me that she's going to think about a solution and text me what to do. She hung up and left me with nothing. After an hour, she texted me that either I am closing the pool or I let it open without any lifeguard on duty. It gets dangerous minute by minute.

Choice 1 : Let the pool open.

Choice 2 : Close the pool.

Call the lifeguard company.

I tell myself that I should try to call the company one last time. They finally answered, and I start to explain that we have no lifeguard even if there's supposed to have one. They don't take it seriously and tell me that they will try to call the lifeguard that is supposed to be here, and if he doesn't answer they will send me one. I ask them how much time it will take, and they hung up. I waited for two hours now and no one is here. I have two solutions. I can call again or ask one of my colleagues to come in and work as a lifeguard.

Choice 1 : Call back the company.

Choice 2 : Ask a colleague to come in.

Stay calm.

I explain again to him that I'm new and that I prefer to wait for my colleague. He calms down and his wife enters the lobby. She's really sweat and calms him down. My colleague arrives and do their check-in. Everything went well and they go to their room. The rest of the night was calm and nothing else happened. The next day, I started my shift at 7 a.m. My boss was there, and she asked me what happened last night. I said nothing happened and that everything went well. My boss tells me to go see her at her desk but a client arrives at the same time.

Write a choice here.

Argue with him.

I tell him that I know he had a long day and that I had one too. I'm trying to learn, and I told him that if he wants to check-in he will have to wait because I am not doing it alone. He said that he would tell my manager and that I'm really arrogant. The next day my boss asks me to come see her. She explained to me that I can't talk to guest like that and that I will not be working at the hotel anymore.

Write a choice here.

Let the pool open.

After an hour, a guest came to the front desk to tell me that someone is unconscious at the pool. I automatically call 911 and go help the child. I look for a pulse to make sure he breaths. I find one and the only thing I can do now is wait for the paramedics. The next day, The TV news are at the hotel to explain what happened on national TV. As soon as I enter my boss tells me to go back home that I am fired.

Write a choice here.

Close the pool.

For everyone safety I closed the pool. I didn't want anything to happen to the guests. But for some reason the next day my manager said it was a bad move. I couldn't believe it. I tried to argue a little with her, but she doesn't want to listen. And to punish me she asked me to either clean some rooms or to do the laundry.

Write a choice here.

Call him in his room.

I call him in his room they don't want to go back down stairs and wants to pay the next morning. They don't look like bad people, so I say yes. The next morning I waited for them to come see me at the front desk. They never came and never paid. My boss calls me at her desk and ask me what happened. I explain everything to her. She says that I am not ready to work here and that she will not need me to come back to work and that I need to pay the room the guest didn't pay.

Write a choice here.

Wait for him to come downstairs.

He never came back downstairs. I decide to go see them at their room. They answer and I smell cigarette. I'm so stress, and I ask them if I can have one. They say yes. I go back downstairs after 10 minutes. My boss is here and smells me and automatically know what I did. I was fired.

Write a choice here.

Call back the company.

Obviously, they didn't answer. I was really unhappy that no one helps me. What kind of hotel is this. I called my boss to tell her that I will not be back tomorrow and that I will look for a new job. She was angry but understood why.

Write a choice here.

Ask a colleague to come in.

I call my colleague Sibile, and she says she's on her way. The rest of the evening went well and no one was injured. I wasn't working the next day but my boss called me. She asked me why Sibile enter last night, and I explain everything to her. She is not happy, and I don't even know why. She says that it is not my call to make another employee enter at work and that she should have made the decision. I was angry, and I told her that I will not come back to work here.

Write a choice here.

Go at her desk.

I went at her desk and she said to me that I should have answered the client first. She asks me to give her my badge and my hotel hey and that I didn't have the competence to work here.

Write a choice here.

Serve the client first.

I looked at the client and automatically recognized them. It was the angry client from last night. I don't really know if I want to deal with them this morning. I don't think I have enough energy for him.

Choice 1 : Deal with him.

Choice 2 : Let the manager deal with him.

Do the laundry.

I have been doing the laundry for 4 hours now, and I have enough. I go see my manager to ask her if I can go back to the front desk, and she says no. I tell her that it is not okay because if someone had told me what to do I wouldn't have close the pool. She said that if I didn't like it I can go home. So, I took my things and never came back.

Write a choice here.

Clean the rooms.

She made me clean rooms all day and told me I wasn't quick enough. I told her that I'm not even suppose to clean rooms in the first place. After I cleaned my last room I took all of my things. I went to my car without even saying goodbye, and I started to look for a new job.

Write a choice here.

Deal with him.

He starts screaming at me for no reasons. My boss ears it and come at the front. She asks him to calm down, but he is still screaming. He explained to her what happened last night. She tries to calm him down but there is nothing to do. She does his check-out and let him go. I look at her, and I tell her that I can't do this anymore. I left.

Write a choice here.

Let the manager deal with him.

I went at my boss desk to tell her who the guest was, and she told me that she's going to deal with him. He lies to her tell her that I screamed at him and everything. After his check-out she asked me why I screamed at him last night. I tell her that it isn't true, but she doesn'T believe me and fired me.

Write a choice here.