Business management
Business management
10 null terms
- B2B
- noun
- Business 2 Business. B2B is a term that describes the transactional relationship between provider and client where the provider is a business and the client is another business.
- Example: This is a B2B sales, we need you to work on it with us.
- fr: Entreprise à entreprise
- B2C
- noun
- Business 2 Consumer. B2C is a term describes the transactional relationship between provider and client where the provider is a business and the client is an individual consumer.
- Example: We have B"C clients for this order.
- fr: Consommateur a consommateur
- Buying Signal
- verb
- A communication from a prospect indicating they are ready to make a purchase, either verbal or non-verbal. An example would be them asking the sales rep, "When can it be delivered?"
- Example: I think the client's making a buying signal.
- fr: Signal d'Achat
- Closed-Won
- adjective
- When a sales rep closes a deal in which the buyer purchases the product or service.
- Example: I think we have a closed-won here.
- fr: Ferme - gagné
- Consumer
- noun
- A person who uses a product or service. They may not be the actual buyer of that product; for example, if I buy my brother a pair of basketball shoes, then my brother is the consumer of those shoes, not me.
- Example: The consumers are buying a lot of stuff today.
- fr: Consommateur
- Decision-Maker
- noun
- The person who, or role that, makes the final decision of a sale. They are often "guarded" by a gatekeeper.
- Example: The vote is a draw. We need a decision-maker.
- fr: La prise de décision
- Gatekeeper
- noun
- A person who, or role that, enables or prevents information from getting to another person(s) in a company. For example, a receptionist or personal assistant.
- Example: A secretary who controls who gets an appointement with the president of the company.
- fr: Le Gardien
- Lead
- noun
- A person or company who's shown interest in a product or service in some way, shape, or form. Perhaps they filled out a form, subscribed to a blog, or shared their contact information in exchange for a coupon.
- fr: Le gros titre
- Opportunity
- noun
- Though every company has different processes for defining what criteria make someone an opportunity, it's basically when a qualified lead is being worked by Sales.
- Example: We missed the opportunity to make 100 000$ because you decided to stay home.
- fr: Opportunité
- Performance Plan
- noun
- A sales rep is put on a performance plan if s/he doesn't make a certain percentage of quota over a certain period of time. Performance plans vary from company to company, but it usually starts with a written warning and further disciplinary action, including termination if necessary. The purpose of performance plans is to set clear and specific performance goals, provide a means for feedback, and develop sales skills.
- Example: We need to make a performance plan to make sure we don't forget anything.
- fr: Plan de performance
