3 Websites Every Hotel Manager should use!

While the pandemic is running around the world, the hospitality industry has no choice than to stand by and wait for the world to open back. During this unprecedented time, us, hotel managers should learn about new hotel trends, marketing strategies and the way to build a dream team! But even before the pandemic, looking for new trends and marketing strategy should be a priority. After working in the industry for almost 10 years, I've seen a lot of mistakes that could have been avoided. Today we will present you 3 useful websites to overcome those new challenges and be ready for the reopening of your hotel.

1. Be aware of the latest trend in Hospitality industry!

Trip Advisor Insights

Most probably know or have heard about TripAdvisor, the most popular travel review website in the world. The team behind TripAdvisor had the ingenious idea to use all the data from our clientele and theirs to build useful insights. By combining comments, ratings, and different opinions left by users, their super computer calculates new trends one should try for their business. This way one can find their niche market and how to best satisfy their customers. It has become close to a social media as you can meet and communicate with new customers. As a way to improve sales, it is important for customers to know that they can and should leave reviews, in order to improve the quality of services.
Also, TripAdvisor will propose you to boost your sales by doing a sponsored placement. Trust them, they will ask you at the right moment and it will work!

2. There's never too much marketing!

Hotel Speaks

HotelSpeaks creator, Sam Weston, built this website to provide hotel owners with tips and secrets shared by selected hoteliers and hotel marketers. This website is the best when it comes to professional learning in the hotel industry. Thanks to their numerous suppliers, they publish around 4 to 10 "How To"'s and tips every week. With over 700 articles posted online, you are sure to be satisfied. To sort your searches you can use filter news by subject like content marketing, hotel press releases, or even social media.
There is a word or an acronym you don't understand? Don't worry, HotelSpeaks has a "Hotel Jargon Buster", an A to Z dictionary that will help you with the language of the hospitality industry! See the link below.
https://www.hotelspeak.com/2014/02/hotel-jargon-buster/

3. How To Deal With Angry, Irate Customers

Customer Service Zone

irate customers

Working in the hospitality industry means you need a strong team, who can deal easily with any type of customer, and know how to keep their cool in front of the stubbornest ones.
The last website design is a tad archaic, but the content is priceless. Whether you're looking for entertainment or actual FengShui tips, Customer Service Zone supplies any kind of content you can find on the internet. Shared experiences vary such as customers going way over the line, or the anatomic identification of them. And if you desire to read some more serious tips, you will find some expert advice snippets too!