1. Step 1 : Welcome the person

First, you have to welcome the client in your office, so he can feel like he is at home and has a safe space where the environment is not judgmental about their situation but here to help them. You can also try to know each other like to present yourself to the client so the atmosphere doesn't feel tense or awkward for them and for you to keep a good relation.

2. Step 2: Try to see the main problem

You have to ask question about why they come here or how do they feel to see what are they so concern about. When they tell you about it to ask question more precisely about it, if it's not too personal for them to say it so it can help to prepare some activity or plan on what you can do to help. It can help you to understand more about their personality and how they act around people.

3. Step 3: Thank him or her to open up

After they explain their situation to you, thank them to open up for you so they can feel comfortable and build some trust with you because it can be hard to open up about problems or situation especially when the person is too uncomfortable to talk about it. It will encourage the client to trust you but also be more open about their feelings and worries.

4. Step 4 : Talk about what type of thing you can do to help them

It's important to have a schedule about what exercise and activities you can to with the clients to overcome their fear, problems, or mental illness, so they can feel better about themselves and also to see how they are going to achieve this with you. They can see that you are willing to help out and try to understand them for the better.