Service Advisors, or Auto Service Advisors, interact with customers and interpret their concerns to the Auto Mechanic. Their duties include answering customers’ inquires, making product suggestions and recommendations, and welcoming customers upon their arrival.
They work in an auto dealership and serve as the liaison between customers and the Auto Technician. They perform general office duties, receive complaint logs, sell merchandise, and explain the work performed and associated costs to customers. They also advise customers on proper car maintenance and how to take care of their vehicles.
Estimates the cost and time needed for a wide range of repairs, welcomes customers and discusses their needs, answers customer inquires, either in person or on the phone, develops repair estimates by taking the cost of materials, supplies, and labour into consideration.
In an office
College diploma in a 3-year technical program (DEC) and at least 3 years of experience OR a Bachelor's degree. Experience in customer service, essential. Call centers experience, an asset. Knowledge of banking products, an asset. Knowledge of the reality of a call center, an asset.
According to Indeed Salaries, the average salary for a Service Advisor is $48,568 per year. However, salaries may be dependent on the experience level of the candidate, the location of the position, and the company.
Candidates with additional professional certifications, including trade experience or associate degrees in the automotive field may also be preferred.
To give bad advice which leads to loosing a client.
They Are High.
Around they're 60.